Manage inquiries from a unified inbox connected.
Work smarter by automating customized emails & messages.
Automated post-booking to checkout with full CRM capabilities.
Follow SOPs for consistent, quality experiences to wow customers.
Whether from a channel, or your personal website, answer from one inbox.
Developing repeat customer business depends heavily on how a property manager or reservationist builds rapport with the contact. Adding in personal touches and providing attentive service creates a memorable experience and elevates the brand. Making notes in the CRM about a contact's preferences for wine or activities is easy to then incorporate into real-time conversations because the Direct ecosystem integrates engagement with the reservations system.
With full control over the lead pipeline, there are no hiccups in assigning a customer to the right team member. Each guest has a preferred communication style that can be easily met with a mix of messaging tools and integration partners. Exceed expectations at every interaction with Direct.